Condenan a agencia de viajes por comida de baja calidad en crucero a estudiantes de Sevilla

The company and another related to it will have to pay a compensation of 5,400 euros to the group of affected students.

The 18th court of first instance in Seville has sentenced a travel agency that is already part of a related business group to pay 5,400 euros for «defective fulfillment of the contract» in relation to a last-minute cruise for a group of students, considering that the food offered to the students was of «limited variety and quality, not meeting the expectations of the members», as it was only a certain situation of power, because the lack of solidity, it is not a great situation, for which it is a spyle, only the spate of the situation, for which it is only the situation, for which it is a certain situation, for only a situation, for only a situation, for which it is a certain situation, for which it is a simple, for only a situation. Throughout the trip.

In a judgment issued on March 17 and collected by Europa Press, the 18 plaintiffs, represented by lawyer Astigitano, Fernando Osuna, organized in March 2018 with a Hacon travel a contract for the students’ trip «under the mode» Pack «Premium Pack, with a price of 740 euros».

At their request, the promoters of the same showed «dissatisfaction with the service offered», when «they did not comply with what was agreed in the contract, as it was supposed to be a cruise trip, but the ship did not meet these characteristics, which was a violation regarding the food, there was no service, there was no service, there was care.

The request included that «not all beverages contemplated in the contract were offered, a series of services and activities that were not provided, the trips were made with defects and excessive haste, the cleaning was rare, the megaphone was not heard and the crew did not speak Spanish and there was no simulation with all the passengers».

Addressing the issue, the court explains that the collected documents show that, on both sides, it included the transfer by motor to Malaga, the trip to the accommodation in cabins, themed parts and shows, port taxes, travel insurance, six nights of cruise to the chosen itinerary, all in the reference, track, pools, booles, jacuzzis and solar, library, library, disco and entertainment in the chosen area.

After thoroughly analyzing the issue, the court rejects some of the aspects of the law fully respecting the visitor regime in the different locations contained in the contract, apparently because the ship could not stay on land all the time.

«The situation of anxiety was proven, as the witness said that the poor quality of the food motivated some students not to eat because they knew it had gone bad, so they bought food at the destination and had to consider that the end of the trip situation had to cause sadness to the travelers who could not enjoy it. I was attacked.

Given the case, the 18th court of first instance in Seville partially upholds the travelers’ request and sentences Halcon and Gesgroup Travel (Tourist Group Limited Company) «to pay 5,400 euros plus legal interest from the date of submission, in compensation matters.

FUENTE